Returns Policy for Dina Kitchen Utenils

At Dina Kitchen Utenils, we strive for your satisfaction. If you are not completely happy with your purchase, you can return it under the following conditions:

1. Returns Period

You have 30 days from the date of delivery to return your item.

2. Condition Requirements

Items must be unused and in their original packaging to qualify for a refund. Products that are damaged or show signs of use will not be accepted.

3. Non-Returnable Items

For health and hygiene reasons, items such as cutlery or open cookware are non-returnable once opened.

4. Exchanges

We do not process direct exchanges. If you wish to exchange an item, please return the original item and make a new purchase.

5. Damaged in Transit

If your item is damaged during transit, please contact us within 48 hours of receiving your order and we will resolve the issue promptly.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged or faulty upon receipt. We will provide prepaid return labels as necessary.

7. Refund Process

After your return is received and inspected, we will notify you and process your refund, which usually takes 3-5 business days.

8. Contact Us

If you have any questions regarding your return, please email us at support@dinakitchenutensils.co.uk.